Privacy & cookies
At The Simple Peptide, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy & Cookies Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
1. Information We Collect
We may collect personal information including:
- your name
- billing and shipping address
- email address
- phone number
- payment details
- order history
- IP address
- browser and device information
- website usage data
We only collect information that is reasonably necessary to provide our products, services, and website functionality.
2. How We Use Your Information
We may use your information to:
- process and fulfil orders
- provide customer service and respond to enquiries
- send order confirmations, shipping updates, and service communications
- improve our website, products, and customer experience
- detect fraud or suspicious activity
- comply with legal obligations
- send marketing communications where you have agreed to receive them
3. Marketing Communications
If you subscribe to our mailing list, we may send you promotional emails, updates, and offers. You can unsubscribe at any time using the link in any marketing email.
We do not send marketing communications if you have opted out.
4. Payment Information
Payments made through our website are processed using secure third-party payment providers. We do not store full credit card details on our servers unless explicitly stated as part of a secure and compliant payment system.
5. Cookies
Our website uses cookies and similar technologies to improve your browsing experience and better understand how visitors use our site.
Cookies may be used to:
- remember your preferences
- keep items in your cart
- support secure login and checkout functions
- measure website traffic and performance
- personalise content and advertising
By continuing to use our website, you consent to the use of cookies unless you disable them in your browser settings.
6. Analytics & Tracking
We may use third-party services such as analytics tools, advertising platforms, and social media integrations to understand website performance and improve marketing effectiveness.
These services may collect data such as:
- pages visited
- time spent on site
- referral sources
- clicks and interactions
- general location data based on IP address
7. Sharing Your Information
We may share your information with trusted third parties where necessary to operate our business, including:
- payment providers
- shipping and fulfilment partners
- website and hosting providers
- email and marketing platforms
- analytics and advertising service providers
We do not sell your personal information to third parties.
8. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Access & Correction
You may request access to the personal information we hold about you and ask us to correct inaccurate information, subject to applicable legal requirements.
10. Retention of Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this policy, including legal, accounting, and operational requirements.
11. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
12. Children’s Privacy
This website is not intended for children, and we do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.
14. Contact Us
If you have any questions regarding these Terms of Use, please contact us via our website contact page or customer support email.