Shipping & Delivery
We aim to process and dispatch orders as quickly and efficiently as possible.
Please read the information below to understand our shipping process, delivery estimates, and important order notes.
1. Order Processing
Orders are typically processed within 1–3 business days unless otherwise stated on the product page or at checkout.
Orders placed on weekends or public holidays will be processed on the next business day.
Please note that processing times may be longer during launch periods, sales, peak seasons, or high order volumes.
2. Shipping Timeframes
Estimated delivery timeframes are provided at checkout where available. Delivery times may vary depending on:
- your location
- courier network delays
- weather events
- public holidays
- customs processing for international shipments
Shipping estimates are a guide only and are not guaranteed.
3. Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where applicable.
Please allow some time for tracking updates to appear after dispatch.
4. Incorrect Shipping Information
It is the customer’s responsibility to ensure shipping details are entered correctly at checkout.
If an incorrect address is provided and the order has already been dispatched, we may not be able to recover or redirect the parcel. Additional shipping charges may apply if resending is required.
5. Delays
While we do our best to dispatch promptly, delivery delays can occur that are outside our control. We are not responsible for courier delays, customs delays, failed delivery attempts, or other third-party disruptions once the parcel has been handed to the shipping provider.
6. Lost or Missing Parcels
If your parcel appears lost or significantly delayed, please contact us as soon as possible so we can assist in opening an enquiry with the shipping provider.
We may require a reasonable period of time to investigate with the courier before a replacement or refund is considered.
7. Damaged Deliveries
If your order arrives damaged, please contact us promptly with your order number and clear photos of the parcel and contents so we can assess the issue.
8. International Shipping
Where international shipping is available, customers are responsible for any customs duties, taxes, import fees, or local compliance requirements that may apply in the destination country unless otherwise stated.
9. Contact Us
If you have any questions regarding these Terms of Use, please contact us via our website contact page or customer support email.